Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@sunflowersoaps.ca.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sunflowersoaps777@gmail.com.
Shipping
To return your product, first send us an email at info@sunflowersoaps.ca and we will let you know the best place to return the product. It may not be economical to ship it by mail.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Let customers speak for us
from 9 reviewsThis product is fantastic! I have very dry and very sensitive skin. With this soak my skin is softer and more importantly, it is not irritated by anything in it. This is a must have for anyone with dry, sensitive skin.
Love it made my hair silky.Felt really clean will I order it again .Sure will .. Great product
I bought your products at a Craft Fair and it was great seeing you in-person!
I always buy a variety of lip balms to give to my kids in their Christmas stockings. Well, this year I bought the coconut ones and all my kids say they are the best lip balms they've ever used. You know how sometimes, lip balms can actually lead to dry lips after they've worn off - NOT these ones. They really are a balm for your lips!
I love this shampoo bar. It only takes a few rubs on you hair to build great lather and leave your hair soft and shiny. It's great for traveling because you can tuck in in a carry on and forget it. A great product!
I have very thick, long hair and have tried many different shampoos but this is by far the best. It lathers really well and washes out well too even in my hair. I also find it very gentle on my scalp.
I would highly recommend this product.
Kerri
I thoroughly enjoyed Debbie’s soap-making class! She was well-organized, well-prepared, and extremely knowledgeable. The class flowed smoothly, with a perfect balance of theory and hands-on work. I especially appreciated the detailed written materials she provided, which will be a great resource for future soap-making at home. Debbie’s clear explanations and approachable teaching style made the learning process both fun and informative. I highly recommend her class to anyone interested in making their own soap!
Such a fun and educational workshop. Through this workshop, I learned enough about soap making to be able to do my own soap. I have made several batches of soap based on the recipe given by Debbie. I highly recommend her workshop as it is well organized, easy to understand, a booklet included with tons of information and it is also fun! Debbie is passionate about skin care and it shows through her teaching of soap making.
I took this workshop and absolutely loved it. Sunflower soaps made it so easy to follow. I’ve made a few batches on my own and won’t go back to store-bought body washes.