Shipping Policy
Want to arrange pick up of your order and save on shipping (for customers in/around Carleton Place)? Please place your order via email to orders@sunflowersoaps.ca
On Display to Order
Most items on the website are made to order. While we generally have most items in stock, all of our products are made in-house. As a result, your order may require a fulfillment period of between 2 and 4 days in addition to any shipping timelines offered.
Paid Shipping
The timelines are set directly by the carrier per shipping option that you have selected. The cost for the shipping option selected is calculated by the carrier for the option selected. Local taxes are applied to all shipping rates. Paid shipping is offered on all products in all markets we serve.
Free shipping
The estimated time will be displayed with the order, and
On Display to Order
Most items on the website are made to order. While we generally have most items in stock, all of our products are made in-house. As a result, your order may require a fulfillment period of between 2 and 4 days in addition to any shipping timelines offered.
Paid Shipping
The timelines are set directly by the carrier per shipping option that you have selected. The cost for the shipping option selected is calculated by the carrier for the option selected. Local taxes are applied to all shipping rates. Paid shipping is offered on all products in all markets we serve.
Free shipping
The estimated time will be displayed with the order.
On Display to Order
Most items on the website are made to order. While we generally have most items in stock, all of our products are made in-house. As a result, your order may require a fulfillment period of between 2 and 4 days in addition to any shipping timelines offered.
Paid Shipping
The timelines are set directly by the carrier per shipping option that you have selected. The cost for the shipping option selected is calculated by the carrier for the option selected. Local taxes are applied to all shipping rates. Paid shipping is offered on all products in all markets we serve.
Free shipping
The estimated time will be displayed with the order, and Sunflower Soaps will determine the appropriate shipping option to meet that timeline. The default time range for free shipping is between 4 and 8 business days, though in many cases the items are delivered before that. Free shipping is offered by us on a promotional basis. Once an order is placed with the Free Shipping option, that free shipping is guaranteed.
Local Pickup
Local pickup is based on your proximity to one of our locations and may not always be available for every product. The proximity threshold for local delivery eligibility set by Sunflower Soaps and is subject to change. The pickup date will be communicated to you with your order. If a pickup time is set, and you do not pick up your order, we attempt to contact you and will hold the order for 30 days. If you do not pickup the order, request alternative shipping, or request a refund within 30 days from when the order is ready for pickup, we will consider the order abandoned and not issue a refund.
Local Delivery
Local Delivery is based on your proximity to one of our locations and may not always be available for every product. The proximity threshold is set by Sunflower Soaps and may change from time-to-time. The delivery date will be communicated to you with your order. If we deliver the item to the requested address within 48 hours from the specified delivery date, we will consider the order successfully delivered.
Shipping times not Guaranteed
Shipping times are estimated and not guaranteed. If you have a critical date by which a product must arrive, please let us know in advance and we will try to accommodate it. You may communicate with us through the order email, or by contacting orders@sunflowersoaps.ca.
Incorrect or Inaccessible Address
We will attempt to ship or deliver to the Shipping Address listed on the order. If the address location is inaccessible, dangerous to access, or does not exist, we will notify you electronically. Sunflower Soaps reserves the right to charge additional fees, cancel the order, or refund the order in part or in full, on a case-by-case basis. If the shipping is undertaken by a third party, we will defer to their policies and judgement.
Orders Stolen After Successful Delivery
If you discover that your order has been stolen after it was successfully delivered, you have 5 days to notify us. Sunflower Soaps reserves the right, on a case-by-case basis (and in conjunction with the carrier, if applicable), whether to:
- Re-deliver the order at no cost to you
- Re-deliver the order at a full or partial cost to you
- Cancel the order and issue a full refund
- Cancel the order and issue a partial refund
Let customers speak for us
from 9 reviewsThis product is fantastic! I have very dry and very sensitive skin. With this soak my skin is softer and more importantly, it is not irritated by anything in it. This is a must have for anyone with dry, sensitive skin.
Love it made my hair silky.Felt really clean will I order it again .Sure will .. Great product
I bought your products at a Craft Fair and it was great seeing you in-person!
I always buy a variety of lip balms to give to my kids in their Christmas stockings. Well, this year I bought the coconut ones and all my kids say they are the best lip balms they've ever used. You know how sometimes, lip balms can actually lead to dry lips after they've worn off - NOT these ones. They really are a balm for your lips!
I love this shampoo bar. It only takes a few rubs on you hair to build great lather and leave your hair soft and shiny. It's great for traveling because you can tuck in in a carry on and forget it. A great product!
I have very thick, long hair and have tried many different shampoos but this is by far the best. It lathers really well and washes out well too even in my hair. I also find it very gentle on my scalp.
I would highly recommend this product.
Kerri
I thoroughly enjoyed Debbie’s soap-making class! She was well-organized, well-prepared, and extremely knowledgeable. The class flowed smoothly, with a perfect balance of theory and hands-on work. I especially appreciated the detailed written materials she provided, which will be a great resource for future soap-making at home. Debbie’s clear explanations and approachable teaching style made the learning process both fun and informative. I highly recommend her class to anyone interested in making their own soap!
Such a fun and educational workshop. Through this workshop, I learned enough about soap making to be able to do my own soap. I have made several batches of soap based on the recipe given by Debbie. I highly recommend her workshop as it is well organized, easy to understand, a booklet included with tons of information and it is also fun! Debbie is passionate about skin care and it shows through her teaching of soap making.
I took this workshop and absolutely loved it. Sunflower soaps made it so easy to follow. I’ve made a few batches on my own and won’t go back to store-bought body washes.